Frequently asked

Every piece at PrimeSupply exists only once. No size runs, no colourways, no duplicates. Once it sells, it does not come back.

Yes. Every piece passes a hands-on check before it goes live: tags, stitching, construction, materials and era-specific details. If a piece does not hold up, it does not make it into the shop.

Since most pieces are pre-loved, we document any signs of wear honestly in the photos and description.

• Mint — with original tags, unworn.
• Excellent — like new, no visible flaws.
• Very Good — worn, with minor flaws such as a small stain, a hole or a cracked print.

Every flaw is visible in the product photos. The exact grade is on every product page.

Vintage sizing differs from modern sizing and the label is not reliable. That is why every product page carries exact measurements. Measure a piece you already own and compare.

Open the size guide

• Germany: 2–4 business days
• Europe: 3–7 business days

All orders ship via DHL with tracking.

• Germany: €5.90 — free from €180
• Rest of EU: €15.90 — free from €250

We do not ship outside the EU at the moment.

You get a tracking number by email as soon as your piece is on its way.

Track your shipment

You have a 14-day right of withdrawal. Start your return yourself on the returns page — unworn and in original condition.

For the exact conditions, see our withdrawal policy.

Because every piece exists once, there is no second piece to exchange for. If the fit is not right, return it and pick another piece.

Return shipping is covered by you — unless the piece arrived damaged or not as described.

Once your return arrives and passes inspection, we refund within 14 days to your original payment method.

Roughly once a month. With the newsletter and post notifications on Instagram you get the date and time before everyone else.

Sign up for the newsletter. Subscribers get early access before a drop opens to everyone.

Tell us the brand, size and category. We keep an eye out on every sourcing run.

Request a piece

PayPal, Klarna and major cards. You will see the available methods at checkout.

Yes, automatically by email after your order. If you cannot find it, check your spam folder.